FAQsOpening an account

Opening an account

UK Passporting
If you are resident in the United Kingdom you will have to undertake an appropriateness assessment as part of Xapo Bank's obligation to comply with the financial promotions rules.
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How do I prove my identity?
To verify your identity, we will ask you to take a photo of your international passport or national ID card and submit a real-time video of yourself. Here are some tips to ensure that the process goes smoothly.
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Why does Xapo Bank require proof of address?
We take your security very seriously and adhere to regulatory requirements closely to fulfil this promise. For this reason, we need to verify your address before you can open an account with us.
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Why is my account being reviewed? What does this mean?
Once you submit all of the required documentation, our Compliance team immediately begins to verify your information.
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What are the requirements for proof of address?
The document you submit to prove your address must clearly display the different information about yourself.
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Why do I need to verify my identity?
As a regulated entity, we need to know who our customers are. For this reason, we have to verify your identity before opening an account in your name
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Why does Xapo require proof of source of funds?
Having this information enables us to remain compliant and keep your account safe by gaining a better understanding of your account activity.
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What are the requirements for Source of Funds?
There is no definitive list of what type of document we consider acceptable - it depends on the source of your funds. Please note that you do not need to translate documents that aren't in English.
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Why does Xapo require access to my device location?
Xapo Bank uses your location to protect your account - it allows us to detect fraudulent activity. Any time you make a transaction or alter your security settings, our risk system checks that it is you performing the action.
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How do I generate my account statement?
It takes just a few taps to get your bank statement on the Xapo Bank app.
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Why is my country not available at Xapo Bank?
If your country is not listed on the dropdown menu of our membership application, that means we are currently not able to move forward with your application at this time.
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Can I provide any identification other than my passport?
We also accept national ID cards as valid identification from certain jurisdictions.
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Which iOS App Stores can I download the Xapo Bank App from
The Xapo Bank app is available in iOS app stores in many countries. Check the list.
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Is Xapo Bank a paid service?
Xapo Bank operates on a premium, subscription-based model. Your annual membership fee is automatically deducted in full when your account balance is at least USD 1,000 (or the equivalent in Bitcoin)
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Can I provide any identification other than my passport?
We also accept national ID cards as valid identification from certain jurisdictions.
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