Xapo uses location information only for defined fraud-detection and prevention purposes to help protect members and their funds. Access to this information is restricted and subject to strict privacy and data-protection controls. Location-based signals provide additional context when we assess account activity or transactions and can help us identify activity that may require further checks.
FAQs
Location & Privacy
Understand how and why Xapo uses location checks to help protect members and their funds, and how your information stays private and secure.
No. Location checks are used as part of fraud prevention and compliance processes. They are not intended to continuously track your movements.
In some circumstances, location information may be needed to help Xapo verify that activity is legitimate and that the transaction can be completed safely and in line with our compliance requirements.
We understand that sharing location information can feel inconvenient. However, certain information may be necessary to complete specific account or transaction checks. These safeguards help Xapo protect members and their funds.
If activity appears unusual, Xapo may ask for additional information or apply further checks to verify that the account or transaction is legitimate. This is a precaution designed to help protect your account and funds.
No. Location checks are automatically undertaken by Xapo, and members aren’t required to provide details on upcoming travel. If additional checks are required, you will automatically be prompted for further information to verify the activity.
Not necessarily. A location check is one of a range of signals Xapo may use when assessing account activity. Being asked to provide your location does not, on its own, mean that Xapo believes your account has been compromised or that you have done anything wrong.
Location checks have been part of Xapo's processes for some time. When and why a member is asked for location information can vary depending on the circumstances, including the activity taking place and the fraud prevention measures required.
Yes. Location information can form part of Xapo's broader Compliance and Anti-Financial Crime controls, including helping identify and prevent risky transactions.
If you have questions about a location request or are unable to complete a security check, please contact your dedicated Relationship Manager.
