FAQsBitcoin
Bitcoin
What is the Lightning Network?
The Lightning Network is a Layer 2 payment protocol layered on top of the standard Bitcoin network. It allows users to transfer Bitcoin between themselves without the need to validate the transaction via the standard Bitcoin network.
Learn moreWhat are blockchain networks fees?
Blockchain fees are an essential aspect of sending and receiving cryptocurrencies.
Learn moreWhat's the difference between standard and high-priority Bitcoin transactions?
We at Xapo Bank created an in-app-built option for your Bitcoin transfers to be processed based on your needs. You may opt between selecting a high or a standard priority when performing a Bitcoin withdrawal.
Learn moreHow long does it take to receive and send Bitcoin?
All Bitcoin transactions require six confirmations in the Blockchain from miners to be processed and credited to your account. In general, Bitcoin transactions usually take from one to one and half hours to complete.
Learn moreHow do I buy Bitcoin through the Xapo Bank app?
Once you have added funds to your US dollar account, you can use your US dollars to purchase Bitcoin in the app. You can do so by following the steps below
Learn moreHow do I view my Bitcoin address?
If you would like to view your Bitcoin address you can follow a few steps in your Xapo Bank app.
Learn moreHow much does it cost to send and receive Bitcoin?
Incoming and outgoing Bitcoin transactions are always subject to processing fees on Blockchain. You can find details on our Bitcoin transaction fee page.
Learn moreHow do I deposit Bitcoin?
At Xapo Bank you hold your own Bitcoin address where you can receive funds. Simply follow the steps below to locate your deposit address.
Learn moreHow does Xapo Bank determine the price of Bitcoin?
Prices may vary from time to time depending on the pricing criteria adopted by Xapo for buying and selling Bitcoin. You will be able to accept or decline the prices offered by Xapo before confirming your transaction on our app.
Learn moreWhy is my Bitcoin transaction still pending?
If your transaction is still pending, it may still be waiting to be included in the Bitcoin blockchain. Incoming Bitcoin transactions to your Xapo account require six confirmations in the blockchain from miners before they are credited.
Learn moreWhitelisting addresses
Whitelisting sender addresses helps ensure your crypto deposits reach your Xapo Bank account safely and without interruption. This guide shows how to add an address, what to expect if a deposit comes from an unlisted sender, and how this process supports security and global regulatory requirements.
Learn moreQuestions?
ask us
Get in touch with us anytime
Already a member?
We're here to help 7 days a week. Chat with our banking specialists or set up a call with your dedicated account manager in the app.
Have a general question?
You just might find an answer in our FAQs.

Apply now
JoinXapo Bank
Become a member
Ready to upgrade your finances?