A Tax Identification Number (TIN) is a number utilized by countries around the world to identify individuals for tax purposes. It is also used under the Common Reporting Standard (CRS), an Automatic Exchange of Information agreement to improve global tax transparency.

The Common Reporting Standard (CRS) is an Automatic Exchange of Information agreement developed by the OECD to improve global tax transparency and ensure that individuals/entities meet tax obligations in the countries of their tax residency.

If you would like to update your address, you can follow a few steps in your Xapo Bank app

If you do not have a TIN, please reach out to our Membership Services team via the in-app chat or via email.

Xapo Bank is not authorized to provide tax guidance or advice. Please consult a qualified tax advisor to help you make the right tax decisions.

Multi-Factor Authentication (MFA) with Time-Based One-Time Passwords (TOTP) adds an extra layer of security to the account. It requires users to provide a temporary code from an authenticator app, such as Google Authenticator, in addition to their password.

If you are having issues accessing your account, you can start by following the steps below.

In the event of the account holder's death, we will request a few documents.

Recovery codes are provided during the initial setup of TOTP. Make sure to securely store these codes in a safe place.

Reports are submitted annually by July 31st. Report refers to active or opened accounts in the previous calendar year, as well as any accounts closed during the previous calendar year.

Yes, you can disable TOTP in your account settings. However, we strongly advise against it for security reasons. If you choose to disable TOTP, ensure you have alternative security measures in place.

If you would like to change your phone number, you can follow a few steps in the Xapo Bank app.

At the moment, enabling TOTP isoptional but highly recommended for enhanced account security. We encourage all users to take advantage of this additional layer of protection.

If you would like to change your email address, you can follow a few steps in your Xapo Bank app.

To log in to your account, enter the email that you used to create your Xapo Bank account. We will send you a verification link via email. Simply tap on it to be redirected to the app.

Account statements are not passworded or digitally signed. However, they can only be generated from your app. Your account statement contains sensitive financial information, so remember to keep it safe.

To enjoy this and all new features, be sure to always keep your Xapo Bank app updated to the latest version. To update the app, please go to your app store.

We are required by Gibraltar regulations to submit tax reports about our members and their US Dollar account with us. This requirement is part of the Common Reporting Standard (CRS) framework which applies to financial institutions in Gibraltar and CRS-compliant jurisdictions globally.

If you experience difficulties setting up or using TOTP, please reach out to our customer success team for assistance. We're here to help troubleshoot and ensure a smooth MFA experience.

The Xapo Bank app allows you to update your tax information whenever required

The Xapo Bank app supports biometric authentication using fingerprint or Face ID.

There is no definitive list of what type of document we consider acceptable - it depends on the source of your wealth. Please note that you do not need to translate documents that aren't in English. Here are some examples of the documents we can accept.

If you would like to change your app PIN, you can follow a few steps in the Xapo Bank app.

If you forget your Xapo PIN, you can reset it.

As a regulated institution, we must ensure that you provide us with the country you report tax to and your TIN (Tax Identification Number) information as part of the account opening process and no later than 90 days after opening your Xapo Bank account.

No, recovery codes are generated only during the initial setup of TOTP. Make sure to store them securely. If you've used all your recovery codes, consider disabling and re-enabling TOTP to generate a new set of recovery codes.

Yes, you can disable TOTP in your account settings. However, we strongly advise against it for security reasons. If you choose to disable TOTP, ensure you have alternative security measures in place.

If you wish to close your account, you can do so by following a few simple steps within the app. If you encounter any issues, you can also contact our customer support team via in-app chat to request account deletion.

We will review indicators on your account such as your country of residence, telephone dialling codes etc. to infer your country of tax residency.

To change your registered email address we need to ensure the account belongs to you

You can update your preferred name in the Xapo Bank app by following a few simple steps.

To enable TOTP, go to your account settings, select "Security & Privacy", select the toggle “Authenticator app”, and follow the prompts to set up MFA. You can use authenticator apps like Google Authenticator or Authy to generate temporary codes.

If you lose access to your authenticator app or device, you can use recovery codes as a backup. These codes are single-use and can be used to authenticate actions when your regular TOTP method is unavailable.

We are required by regulation to submit a tax report on your US dollar account balance as of the date of account closure.

Xapo Bank submits tax reports to the Gibraltar tax authority, which shares the information with the relevant country if it is a CRS-participating jurisdiction.

If you would like to enable or disable push notifications, you can follow a few steps in your Xapo Bank app.

Your Xapo Bank account is activated once your annual fee is debited. Within 30 days of account activation, you are eligible for a full refund of the annual fee paid.