My Xapo card is lost/stolen/damaged. How do I report it and order a replacement?

My Xapo card is lost/stolen/damaged. How do I report it and order a replacement?

If your card is lost or stolen, or you just do not know where it is, you should immediately freeze it to ensure it cannot be used without your permission.

If you do not have access to your app, you can also freeze your card by calling our IVR number at +350 200 77714.

If you believe your card may have been used fraudulently, please fill out our dispute form and send it to [email protected].

For a lost, stolen or damaged card, you can request a replacement directly from the app.

To block your card and request your replacement card:

1. Log in to the Xapo app and navigate to the Card section
2. Tap Freeze card
3. Tap Lost or stolen
4. Select Replace Card
5. Confirm your card If your card is lost or stolen, or you just do not know where it is, you should immediately freeze it to ensure it cannot be used without your permission. 's shipping address. If you have to change your shipping address, please go to Settings/Personal information and change your home address. (Note: Changing your shipping address will mean an address update in your Xapo account and thus, you will be required to submit a proof of address document)
6. Your new Xapo Card will be promptly shipped, and you will be able to track its delivery. Your card will arrive in 5-10 business days. You can also create a Virtual card and use it for online payments, while you If your card is lost or stolen, or you just do not know where it is, you should immediately freeze it to ensure it cannot be used without your permission. 're waiting for your new physical card.

If you happen to find your old card, make sure you render it unusable by damaging the magnetic stripe and chip.

You are entitled to a free replacement card every year for the plastic card. Additional fees may apply if you need to order more than one plastic card in a year. For every metal card replacement we'll charge the issuing fee except card renewal due to card expiration.

If you require assistance, please reach out to us via in-app chat or email [email protected]. We would be happy to help.