How can I freeze and unfreeze my card?
Card PIN management and controls
Freezing the card prevents you or anyone else from making payments with it. You may unfreeze it at any time to start using the card again.
How can I freeze and unfreeze my card?
Freezing the card prevents you or anyone else from making payments with it. You may unfreeze it at any time to start using the card again.
You can freeze and unfreeze your card via the Xapo app by following a few steps:
Step 1 - Tap on Cards.
Step 2 - Tap on Freeze card or Unfreeze card.
Additional controls are also available for your card – explore them here. If you do not have access to your app, you can also freeze your card by calling our IVR number at +350 200 77714.
If you require assistance, please reach out to us via in-app chat or email [email protected]. We would be happy to help.
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