Can you spot a fake? Be Vigilant. Scammers can make fakes look real.

According to estimates by the Federal Trade Commission, consumers lost over $5.8 billion to fraud last year alone. Scammers are usually successful because they pretend to be someone (or a representative of a company) that is known and trusted by their victim.

Here is how to spot an attempt to impersonate Xapo Bank and gain unauthorised access to your account:

• Request for app login details: We will never ask you to disclose your login or transaction PINs, or forward your verification emails for any reason. You should not share such sensitive account security information with anyone.

• Cold calls from your “bank”: At Xapo Bank, we do not call you directly, unless previously agreed via in-app chat or email. We will also not ask you to transfer money to a third party account for “safekeeping” or to earn higher returns. 

• Emails from an unofficial domain: All our communications via email will come from an email address ending in @xapo.com, @support.xapo.com or @mail.xapo.com. To confirm an email is legitimate, always hover your cursor over the sender’s email address. Our official domain is @xapo.com and any other domain extensions (for instance .net, .network, .org etc) that use the Xapo brand are likely fraudulent and have no connection to us. 

• Conversations on unofficial social media channels: Our Membership Services team only provides support via in-app chat or email [email protected]. Our online presence extends to Twitter, LinkedIn, Instagram, Facebook and YouTube, and our handle on these channels is @xapobankapp. We do not have an official presence on any other social networks or instant messaging platforms.

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To learn more about how we protect your wealth, visit xapo.com/security. 

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Disclaimer

This article is for general information purposes only and is not intended to constitute legal or other professional advice or a recommendation of any kind whatsoever and should not be relied upon or treated as a substitute for specific advice relevant to particular circumstances. We make no warranties, representations or undertakings about any of the content of this article (including, without limitation, as to the quality, accuracy, completeness or fitness for any particular purpose of such content), or any content of any other material referred to or accessed by hyperlinks through this article. We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

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