My card has not arrived, what should I do?

My card has not arrived, what should I do?

All Xapo Cards are sent via international tracked mail. You can keep an eye on the delivery status in the Xapo app by navigating to the Card section and tapping Track card.

We provide an estimated delivery date in the Xapo app. If the counter hits zero, and you still have not received your card, just check the tracking link for more accurate information.

If you require assistance, please reach out to us via in-app chat or email [email protected]. We would be happy to help.